MyWinVibe Privacy Policy — Our Commitment to Data Protection

MyWinVibe believes that protecting each user's personal information is a fundamental right. When you share your data with us, the responsibility of safeguarding it falls on us. This Privacy Policy explains clearly how we fulfill that responsibility.

This policy applies to the MyWinVibe website, mobile app, and all digital services. By using the platform, you are considered to have accepted this Privacy Policy. If you have any questions, our support team is always ready to help.

MyWinVibe only collects information that is genuinely necessary to provide our services. Requesting or retaining data beyond that goes against our policy.

MyWinVibe collects information through several methods. Every approach is transparent and fair — no data is collected through hidden or covert means.

Direct Collection

• When filling out the registration form — name, email address, phone number, and so on.
• During the KYC verification process — proof of identity and address.
• During payment transactions — payment method details.
• When contacting support — details of your complaint or query.

Automatic Collection

• Browsing data collected through cookies and similar technologies.
• Server logs — IP address, access time, pages visited.
• Device information and app usage patterns collected through the mobile app.

MyWinVibe uses your data only for the specific purposes outlined below. Your information is never used for anything beyond that.

• Account management: To manage registration, login, and account security.
• Service Delivery: To play games, place bets, process payments, and complete transactions.
• Verification: To verify age, identity, and ownership of the payment method used.
• Fraud Prevention: To detect and prevent suspicious activity.
• Support: To respond quickly to your questions and complaints.
• Notice: To send bonus offers, account updates, and important information (only with your consent).
• Legal Obligation: To comply with applicable laws and regulatory authority requirements.
• Service Improvement: Used for analytics to improve your experience on the platform.

MyWinVibe uses industry-leading security technology to protect your data. Our servers and databases are secured with multiple layers of protection.

Technical Security

• 256-bit SSL/TLS encryption — all data transfers are secured.
• Data stored in databases using AES-256 encryption — especially for financial information.
• Two-factor authentication (2FA) available — an extra layer of security for your account.
• Firewall and intrusion detection systems are active.
• Regular security audits and vulnerability assessments.

Organizational Security

• Only authorized personnel have access to sensitive data.
• All staff receive training on privacy and data protection.
• In the event of a data breach, affected users will be notified within 72 hours.

MyWinVibe never sells your personal data. However, it may be shared with trusted third parties under certain specific circumstances.

• Payment Processors: Mobile Pay, Nagad, Rocket — only the information necessary to complete your payment.
• Technology Partners: Hosting and cloud service providers — for server management.
• Security Services: Fraud detection and KYC verification service providers.
• Legal Grounds: Upon a court order or a lawful request from a government authority.

MyWinVibe uses cookies on its website. Cookies are small text files stored in your browser that help enhance your experience on future visits.

Types of Cookies

• Essential Cookies: Used to maintain your login state and session. Disabling these cookies may cause the site to not function properly.
• Functional Cookies: To remember your language preference and display settings.
• Analytics Cookies: To understand which pages are used most — based entirely on anonymous data.

You can disable or delete cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain features.

MyWinVibe believes you should have full control over your own data. The rights listed below are yours, and we are here to help you exercise them.

To exercise any of the rights listed above support@mywinvibe.net-. We will respond within 30 days.

MyWinVibe is strictly for users aged 18 and above. We do not knowingly collect personal information from minors.

If we become aware that a minor has registered, we will immediately close that account and delete all associated data. If you have any information regarding this, please contact our support team.

We do not keep your data longer than necessary. Information is retained only for as long as your account remains active.

• After account closure, general data may be retained for up to 5 years — as required by law.
• Financial transaction records are retained in accordance with regulatory requirements.
• If you withdraw marketing consent, the relevant data is promptly deleted.
• Security logs are retained for up to 90 days.

MyWinVibe may update this Privacy Policy when necessary. We will notify you at your registered email address before any major changes take effect.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend checking this page regularly — the last updated date is always shown at the top.

If you have any questions, concerns, or complaints about our Privacy Policy, please reach out to us. We're always ready to help in Bangla.